Responsible Gaming at aiay9

1.1 Minimum Age Requirement. Participation in any real-money gambling activity on the aiay9 platform is strictly restricted to individuals who are 18 years of age or older. This applies to all products available on the platform — including casino games, sports betting, live dealer tables, crash games such as Aviator, and slot games. There are no exceptions to this rule.

1.2 Age Verification at Registration. All new accounts are subject to age verification during the registration process. Players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — confirming their date of birth. Accounts where age cannot be verified will be suspended until valid documentation is provided.

1.3 KYC and Document Review. Beyond the initial registration check, aiay9 conducts full Know Your Customer (KYC) reviews before processing any withdrawal request. During KYC review, the player's stated date of birth is cross-checked against their submitted identity document. Any account found to belong to an individual under the age of 18 will be immediately and permanently closed, and all associated funds will be forfeited.

1.4 Protecting Minors. If you are a parent or guardian and believe that someone under the age of 18 has created an account on the aiay9 platform, please contact our support team immediately at [email protected]. We will investigate the account within 24 hours and take all necessary action, including account closure and data deletion, as described in our Privacy Policy.

1.5 Parental Controls. We strongly encourage parents and guardians to use device-level parental control software to prevent minors from accessing gambling websites. Tools such as browser-level filtering, router-based content controls, and dedicated parental control applications can provide an additional layer of protection beyond our platform-level age verification.

Problem gambling develops gradually and can be difficult to recognise from the inside. Many players who develop problematic habits genuinely believe they are still in control, even when the signs suggest otherwise. Being honest with yourself — and with those close to you — is the first and most important step toward getting help.

The following warning signs are commonly associated with problem gambling. If you recognise several of these in your own behaviour, we strongly encourage you to use the self-assessment checklist in the next section and to reach out to our support team.

Answer the following questions honestly. If you answer "Yes" to three or more of these questions, we strongly recommend activating one of our player protection tools immediately, or contacting our responsible gaming support team for a private, confidential conversation.

aiay9 provides a comprehensive suite of player protection tools that are accessible at any time through your account dashboard, under the "Responsible Gaming" settings panel. All tools take effect immediately upon activation, and increases in limits are subject to mandatory cooling-off periods to prevent impulsive decisions from overriding your original intentions.

5.1 What Is Self-Exclusion. Self-exclusion is a formal agreement between you and aiay9 that you wish to be prevented from accessing the platform for a defined period. It is the strongest protective measure available on the platform, and aiay9 treats all self-exclusion requests with the highest level of seriousness. Self-exclusion is not a sign of failure — it is a proactive, courageous decision to put your wellbeing first.

5.2 Available Exclusion Periods. Self-exclusion is available for the following durations:

• 3 months — suitable for players who need a structured medium-term break
• 6 months — a longer cooling-off period recommended for players with recurring concerns
• 1 year — a substantial break to allow significant lifestyle and habit changes
• 5 years — for players who need a long-term commitment to stopping
• Permanent / Lifetime — irreversible closure of the account, recommended for players who wish to stop gambling indefinitely

5.3 How to Request Self-Exclusion. Self-exclusion can be requested through any of the following channels:

• Directly through your aiay9 account dashboard under "Responsible Gaming" → "Self-Exclusion"
• By contacting the support team via live chat (available 24/7 from your account dashboard)
• By emailing [email protected] with the subject line "Self-Exclusion Request" and specifying your chosen exclusion period

5.4 Effect of Self-Exclusion. Once a self-exclusion is activated, the following measures take effect immediately:

• All deposits, betting, and gaming activity is suspended for the duration of the exclusion period
• All marketing emails, promotional SMS messages, and bonus notifications are immediately unsubscribed
• Any pending bonuses or promotional credits are cancelled and removed from the account
• Withdrawal of any existing account balance remains available during the exclusion period
• aiay9 will make all reasonable technical efforts to prevent the excluded account from being accessed

5.5 Reactivation After Exclusion. For time-limited exclusions (3 months to 5 years), accounts are not automatically reactivated at the end of the exclusion period. The player must submit a written reactivation request to [email protected], and a mandatory 24-hour cooling-off period applies before access is restored. Permanent exclusions cannot be reversed under any circumstances.

5.6 Responsibility During Exclusion. During a self-exclusion period, you must not attempt to open a new aiay9 account or circumvent the exclusion by any other means. If you believe you have been able to bypass your self-exclusion through a technical error, you must report this to our team immediately. aiay9 will take all reasonable steps to identify and close any duplicate accounts opened by a self-excluded player.

6.1 Setting Your Budget. One of the most effective responsible gaming practices is deciding in advance how much money you are comfortable spending on gambling in a given period — and sticking to it. aiay9's limit tools make this straightforward by enforcing your chosen budget at the platform level, removing the temptation to exceed it in the moment.

6.2 How Limits Work. Deposit limits can be set in Bangladeshi Taka (৳) and applied across three timeframes: daily, weekly, or monthly. For example, you might set a daily deposit limit of ৳500 and a monthly deposit limit of ৳5,000. If you attempt to deposit an amount that would exceed the active limit, the transaction will be declined and a notification will explain why.

6.3 Changing Your Limits. The following rules apply when modifying your limits:

• Reducing a limit: Takes effect immediately upon saving. No waiting period applies.
• Increasing a limit: Subject to a mandatory 24-hour cooling-off period before the increase takes effect. This delay exists to prevent impulsive decisions made during a session from immediately undermining your original protective intent.
• Removing a limit entirely: Also subject to a 24-hour cooling-off period. During this period, your existing limit remains active.

6.4 Recommended Starting Limits for Bangladesh Players. If you are unsure where to begin, we recommend setting a monthly deposit limit that represents no more than 5% of your monthly income. Gambling should be treated as a leisure expense — similar to entertainment or dining out — and should never exceed what you can genuinely afford to lose without financial hardship.

6.5 Session Budgeting Tips. Beyond platform-level limits, the following habits support healthier gambling across all platforms:

• Decide on your session budget before you start playing, not during the session
• Never gamble with money set aside for essential expenses such as rent, food, transport, or bKash/Nagad bill payments
• Treat winnings as a bonus, not as income — do not factor expected winnings into your household budget
• Take regular breaks during long sessions and use the Reality Check Reminder feature to stay aware of time and spend
• Avoid gambling when you are emotionally distressed, tired, or under the influence of alcohol

7.1 Our Approach to Vulnerability. aiay9 recognises that some players may be in a vulnerable position due to factors including but not limited to: financial hardship, mental health difficulties, bereavement, relationship breakdown, or other life stressors. Gambling during periods of personal vulnerability can accelerate the development of problem gambling behaviours. Our support team is trained to identify and sensitively respond to indicators of player vulnerability.

7.2 Proactive Outreach. aiay9's automated monitoring systems flag accounts that exhibit patterns consistent with distressed gambling — including but not limited to: significant increases in session frequency or duration, repeated late-night deposits, rapid escalation from low to high stake levels, and repeated failed deposit attempts after reaching a limit. Players flagged by these systems may receive a welfare message from our responsible gaming team, offering support tools and resources without judgment.

7.3 Concerned About Someone Else. If you are concerned that a family member, friend, or colleague in Bangladesh may be gambling problematically using the aiay9 platform, we encourage you to:

• Speak with the person directly in a calm, non-judgmental, and supportive manner
• Share information about the self-exclusion and limit tools available on the aiay9 platform
• Contact our support team at [email protected] to discuss your concerns — we treat all such contacts with complete confidentiality
• Encourage the person to seek support from a qualified counsellor or mental health professional

7.4 Account Sharing. Sharing your aiay9 account login credentials with another person is strictly prohibited under our Terms & Conditions. Beyond the security risks, account sharing can result in gambling activity that neither account holder has consented to. If you believe your account has been used by someone else without your permission, contact our support team immediately so we can secure your account and investigate the activity.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out for help. You do not need to be in crisis to ask for support — talking to someone early is always more effective than waiting until a situation becomes severe. The aiay9 support team is available 24/7 and all responsible gaming conversations are handled with complete discretion.