aiay9 Frequently Asked Questions

Nagad deposits on aiay9 are processed instantly in most cases — funds typically appear in your account balance within 1 to 5 minutes of a successful Nagad transaction. If your deposit has not reflected after 15 minutes, take a screenshot of your Nagad transaction confirmation and submit it to the aiay9 support team via live chat for manual verification.

The minimum deposit amount on aiay9 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum is ৳500. These minimums apply to each individual transaction — there is no minimum daily total required.

The minimum withdrawal amount on aiay9 is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, and bank transfers. Withdrawal requests submitted before 9:00 PM Bangladesh Standard Time (BST, UTC+6) are typically processed the same day. Requests submitted after 9:00 PM are processed by noon the following business day.

aiay9 does not charge platform-level fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their standard transaction charges, which are outside aiay9's control. Always check your wallet or bank's current fee schedule before initiating a transaction to avoid unexpected deductions.

No. For security and anti-fraud purposes, aiay9 requires that withdrawals are sent to the same mobile wallet number or bank account that was used to make deposits into the account. If you need to update your registered payment details, you must submit a change request through the support team along with identity verification documents.

The minimum single bet on cricket markets at aiay9 is ৳50. For accumulator or parlay bets combining multiple cricket selections, the minimum stake is ৳100. Maximum bet limits vary by market and match — pre-match limits are generally higher than in-play limits. Check the specific market page for the maximum stake displayed next to each selection.

Slot games on aiay9 use a random number generator (RNG) to determine each spin's outcome independently and fairly. RTP (Return to Player) is the theoretical percentage of all wagered money a slot pays back over millions of spins — for example, a 96% RTP slot returns ৳96 for every ৳100 wagered on average over the long term. aiay9 offers slots from providers including Pragmatic Play, NetEnt, and Microgaming, with RTPs typically ranging from 94% to 97%.

Yes. The aiay9 platform is fully optimised for mobile browsers on both Android and iOS devices. All casino games — including slots, live dealer tables, crash games like Aviator, and sports betting — are accessible via your mobile browser without needing to download a separate application. The mobile interface adapts automatically to your screen size for a smooth experience.

aiay9's live casino section features real-time dealer games streamed in HD, powered by providers including Evolution Gaming and Ezugi. Available games include live Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and Dragon Tiger. Live tables are available around the clock, with multiple table variants catering to both low-stakes casual players and high-stakes enthusiasts.

Wagering requirements specify how many times you must bet your bonus amount before the resulting winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total qualifying bets before requesting a withdrawal of bonus-derived funds. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less. Full details are in the bonus terms.

Yes. aiay9 bonuses carry an expiry period, which is stated in the individual bonus terms at the time the bonus is issued. Typically, welcome bonuses must have their wagering requirements completed within 7 to 30 days of the bonus being credited. If the wagering requirement is not met within the specified window, the bonus and any associated winnings are automatically removed from the account.

Yes. aiay9 operates a tiered loyalty programme that rewards consistent players with points for every qualifying wager placed. Accumulated points can be exchanged for bonus credits, free spins, or cashback rewards. Players who reach higher loyalty tiers unlock additional benefits including faster withdrawal processing, higher betting limits, dedicated account managers, and exclusive seasonal promotions tied to events like BPL, IPL, and Eid.

It depends on the specific bonus offer. Some aiay9 promotions are sports-only bonuses valid exclusively for cricket, football, or other sports betting markets, while others are casino-specific and apply only to slots or live tables. General welcome bonuses may cover both, subject to the stated game contribution rates. Always read the individual bonus terms before placing wagers to ensure your bets qualify.

aiay9 uses 256-bit SSL encryption to secure all data transmitted between your device and our servers. Financial transaction data is processed through encrypted payment gateways and is never stored in plain text. Player personal data is handled in accordance with our Privacy Policy. We do not sell or share player data with third parties for marketing purposes. Two-factor authentication is available for additional account security.

The minimum age to register and play on aiay9 is 18 years. This applies to all products on the platform — sports betting, casino games, live dealer tables, and crash games. Age is verified during the KYC process. Any account found to belong to a person under 18 is immediately closed and all funds are forfeited. aiay9 takes a strict zero-tolerance approach to underage gambling.

aiay9 provides a full suite of responsible gaming tools accessible from your account dashboard under 'Responsible Gaming'. You can set daily, weekly, or monthly deposit limits, activate a time-out of 24 hours to 30 days, or request self-exclusion for periods ranging from 3 months to permanent closure. All limit reductions take effect immediately; limit increases have a mandatory 24-hour cooling-off period.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please act immediately — do not wait. Log in to your aiay9 account and activate a time-out or self-exclusion directly from the Responsible Gaming settings panel. Alternatively, contact our support team 24/7 via live chat or email at [email protected]. All responsible gaming conversations are handled with complete confidentiality. You can also seek guidance from a qualified mental health professional in your area.